Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Are all products at WARDOW authentic?
Yes, we guarantee that all items in our online shop are 100% original and brand new, sourced directly from the manufacturers or authorized distributors.
What are the shipping costs and delivery times?
Shipping costs vary by destination. Standard delivery typically takes 3-5 business days within Europe, while international shipping may take 5-10 business days.
How can I return an item if I am not satisfied?
You can return your order within 30 days of receipt. Please use our online returns portal to generate a shipping label and ensure the item is in its original condition with all tags attached.
Which payment methods do you accept?
We offer a variety of secure payment options including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers.
Can I track the status of my shipment?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your package's progress in real-time.
Do you offer a warranty on bags and accessories?
Yes, all products are covered by the statutory warranty period. Many of our premium brands also offer extended manufacturer warranties on craftsmanship and materials.